Terms and Conditions

GENERAL CONDITIONS & PRIVACY POLICY

In case of voluntary cancellation by the client, no refunds will be given. In case of impossibility to undertake the contracted services due to circumstances beyond our control (e.g.: Strikes, riots or extreme weather conditions), these services will stop and no refunds will be given by Barcelona By Road to the client. We are not responsible for damages or losses including loss of income from persons or entities not controlled by Barcelona by Road, such as Transportation Providers, Tourist Sites such as Buildings, Museums or other Tourist Attractions,  Restaurants, Cafés, Bars, Shops or any other provider.

All tours, activities and services offered by Barcelona By Road are valid as per the agreed dates on booking.

Barcelona By Road is not responsible or liable for any information that does not directly provide.

You must be older than 18 years old to book a tour with Barcelona By Road. You or other adult in your party will be responsible for any infant, child or teen minor than 18 years old participating in your tour. No tour can be booked for minors only: there will always be at least one adult in your party to accompany them. Age of majority in Spain is 18 years old, so a young adult older than 18 can already be legally considered responsible for kids in their party if there isn’t anyone more suitable. Barcelona by Road tour guides, drivers and other staff and collaborators will never be considered legal tutors of underage participants of the tour, nor responsible for them.

Barcelona by Road cannot be held responsible for acts beyond its control, ie: acts of Nature, Acts of War, Planned or Unplanned attacks.

Tour Guides are not employees of Barcelona by Road. Barcelona by Road acts only as an intermediary to provide your tours, in case any of our Freelance Tour Guides are busy, Barcelona by Road will provide other professional and experienced licensed Tour Guides with whom we also work.

The payment of the tour or first installment of payment plan constitutes consent of the tour to the terms and conditions explained herein.

Our tours begin on your arranged pickup time and end at the expiration of the number of hours booked. Any variation on time and/or itinerary will imply extra fees.

Barcelona by Road reserves the right to cancel the services booked by any disruptive or disrespectful customer without notice. No refunds will be given in such a case.

Drivers hired by Barcelona by Road are service providers and they do not belong to nor are operated by Barcelona by Road, unless specified.

PAYMENT TERMS

At the time of booking, the Costumer must pay the total Price in advance for the service hired.

Payments are made advanced by Bank Transfer or by Credit Card (ALL accepted).

After a reservation paid by credit card has been confirmed, the said card will be debited the total amount.

CANCELLATION POLICY

15 days before, 100% return of deposit

10 days before, 50% return of deposit

7 days before, no return of deposit

LIABILITY WAIVER FOR TOUR USERS OR CUSTOMERS

Acknowledge that you have voluntarily applied to participate in the tour designated on this application, and do so with the knowledge of the risks and dangers involved, including but not limited to:

Negligence in the conduct or arrangement of this trip in any respect from inception to completion; Physical exertion for which you are not prepared; Forces of nature; Transportation failures whether by car, bus, subway, by foot, or by any other conveyance; Consumption of alcoholic beverages; Risks associated with food or impure water; Civil unrest; terrorism; Criminal activity; Accident or illness without access to means of rapid evacuation or availability of medical supplies or services; The adequacy of medical attention once provided; Damaged, stolen, lost, or misplaced luggage or property.

Declare to suffer from no physical or mental condition that could make you susceptible to injury or disability during the tour.

Understand that your own contribution to the tour is also crucial for the success of it. You are entirely responsible for things such as (but not limited to) your mood, interest, interactions, decisions, stamina levels, walking issues, punctuality and communication with your tour guide. If there is something that could improve your experience, we encourage you to share your insights and feedback with your tour guide, so he/she can introduce the necessary changes when possible.

LEGAL NOTICE

This Legal Notice is according to the Article 10 of the 34/2012 Law of July 11 on Information Society and Electronic Commerce Services:

Marc Farré Escofet / Trading as BarcelonaByRoad ®
Address: Rambla de Catalunya, 38

Barcelona 08007 (SPAIN)
Tax Number: 46342524P
E-mail: info@barcelonabyroad.com
Website: https://www.barcelonabyroad.com/

Phone: +34 679431990

© 2017 · Barcelona By Road. All Rights reserved